Job Description
We are seeking a highly motivated resolution specialist/collector to join our team. The ideal candidate will have 1-2 years of experience in collections / customer service, as well as strong communication and negotiation skills.
Responsibilities:
- Contact debtors by phone, email, and/or mail to negotiate payment arrangements.
- Document all collection efforts and maintain accurate records of debtor communications.
- Research debtor accounts and make recommendations for next steps.
- Handle inbound calls and respond to debtor inquiries and payments where necessary.
Requirements
- Ability to communicate professionally.
- Detail oriented, organized, and the ability to prioritize workload.
- Work independently and can meet goals and deadlines.
- Able to perform under pressure the functions of generating repayment documents and work garnishment files.
- Strong interpersonal aptitude
- Be capable of making decisions within the scope of responsibility by possessing a working knowledge of the law as it pertains to collections.
- Intermediate computer skills
- Prefer 1+ years of recent call center experience or face-to-face customer service.
- High School diploma or GED
Hours of Operation: Monday-Friday (open 8:30am/close 5:30pm)
Compensation: $17/hr + commission | Earn up to $10,000+ a year in commissions!
Preferred Qualification: Bi-lingual Spanish
Job Tags
Monday to Friday,